iGaming payment solutions are transforming how online casinos operate.
iGaming operators are rapidly adopting cryptocurrency: in Q1 2025, the volume of wagers at crypto casinos reached $26 billion, nearly double the amount a year earlier. In 2024, the global crypto-casino market grew by $200 million (38%). Online casinos that haven’t embraced cryptocurrency are being left behind as competitors seize this fastest-growing segment of online gaming. ZenCasino experienced the effectiveness of crypto payments firsthand – after integrating Finassets, the team cut its financial operations costs by 70%. This case study provides a detailed look at the project.
A Large Offshore Casino Operating Across Multiple Markets
- ZenCasino was launched in 2018 and operates under an Anjouan license.
- The casino specializes in slot games and also provides live games and sports betting, serving players in Spain, Brazil, Poland, Germany, and Italy.
- The company operates two brands: ZenCasino and ZenBetting.
- Popular payment methods among ZenCasino’s players include bank cards, Apple Pay, Google Pay, and cryptocurrency.
The company implemented crypto payment processing in 2022. Management recognized that, compared to fiat solutions, crypto payments offer greater speed, anonymity, lower fees, and no banking intermediaries. Crypto payments are especially crucial for players in countries with gambling restrictions, which was important for ZenCasino. Moreover, a good crypto processing platform can handle withdrawals in 10–20 seconds, something casino players highly value.
Casino Payment Processing Challenges Before Finassets
In 2022, ZenCasino was struggling with payment processing issues, including protracted onboarding and a trend of regulators tightening KYC requirements for the iGaming market. Furthermore, they had difficulty finding card payment solutions for FTD (first-time depositor) players, which added another argument in favor of adopting crypto payments.
When moving into crypto processing, it was critical for the casino that deposit and payout transaction times be only a few minutes at most. This requirement arose from analyzing player behavior: ZenCasino found that customers are willing to wait under 5 minutes for a transaction, but any longer causes anxiety and erodes their loyalty.
Operational Results After Automating Payment Processing with Finassets
The primary result of the launch was a 70% reduction in the financial operations department’s expenses, thanks to streamlined internal processes and automating part of the manual work.
Leveraging the TRON Energy system further cut energy fees by half. Finassets enables ZenCasino to send USDT payments more cheaply, quickly, and transparently.
Faster and More Cost-Efficient Payments Increased Player Retention
Over several years of active use of the crypto processing platform, ZenCasino has consistently noted high transaction speeds for both deposits and withdrawals.
“Our approach helps companies reduce the cost of TRC-20 USDT transfers by more than half, while using a progressive fee model (0.40% → 0.20%). Clients save over 50% on each TRC-20 USDT transfer – up to $3,600 or more per 1,000 transactions. That’s exactly what happened with ZenCasino”, says Vitalijs Feldmanis, CEO of Finassets.
According to ZenCasino’s estimates, prompt transaction processing directly impacts player retention.
Gambling Payment Solutions with Enhanced Security and Support
The company also reports enhanced security in payment operations – the risks of operator error and third-party fraud have been eliminated. The partners integrated the new payment solution in 2022, and since then ZenCasino has not experienced a single incident caused by an issue on Finassets’ side. Any instances of temporary unavailability related to external networks (for example, the TRC-20 blockchain) are promptly resolved by the partner in coordination with other infrastructure providers. The Finassets team remains actively involved in addressing any issues, provides transparent communication, and minimizes downtime.
Jana C., CEO, ZenCasino: “Finassets has provided a stable and fast payment system, and the quality of their support allowed us to significantly reduce operational costs and increase our level of control over transactions. Our dedicated account manager and Finassets’ tech support on Telegram respond in real time. This level of engagement has been one of the key factors in building trust and a long-term partnership”.
ZenCasino is able to resolve most questions without contacting support, thanks to detailed documentation and an intuitive personal account; it offers a full set of tools for monitoring transactions.
A Long-Term Partner for the Casino Payment Ecosystem
“Finassets allowed us to handle higher transaction volumes without expanding our finance and operations teams. The product evolves along with the market: the interface and functionality are continuously improving, and the team is attentive to feedback. All of our suggestions are discussed and factored into the product roadmap – this creates a feeling of value and a true partnership”, notes Jana C., CEO, ZenCasino.
As a result, adopting Finassets allowed ZenCasino to solve key operational problems related to transaction speed and reliability. In turn, Finassets’ high level of engagement became a key factor in fostering long-term trust and in ZenCasino’s willingness to recommend the platform to other companies in the iGaming sector.
